Refund and Returns Policy

At Āṉmā Herbs, we strive to provide our customers with high-quality herbal products to enhance their health and well-being. We want you to be completely satisfied with your purchase. However, if for any reason you are not entirely happy with your order, we have established the following refunds and returns policy to ensure a seamless experience.

1.Refunds:

a) Eligibility:

• To be eligible for a refund, the product must be returned in original condition, packing must be untarnished and within 30 calendar days from the date of purchase.
• Only items purchased directly from our website or at an event we are vending at with a receipt within 30 days of purchase are eligible for a refund. If you purchased our products from a third-party retailer or website, please reach out to them regarding their refund policy.
• To qualify for a refund, the returned item(s) must be unused, sealed, and in the original packaging.

b) Refund Process:

• To request a refund, please contact our customer service team by submitting a request through the Contact page located here.
• Provide your order number, a detailed explanation as to why you are requesting a refund, and any supporting documentation if applicable.
• Once we receive your refund request, our team will review it and notify you of the approval or rejection of your refund within 5 business days.
• If your refund is approved, the refund will be processed and credited back to your original method of payment within 10 business days.

2.Returns:

a) Eligibility:

• We accept returns within 30 calendar days from the date of purchase.
• Only items purchased directly from our website or at an event we are vending at with a receipt within 30 days of purchase are eligible for return. If you purchased our products from a third-party retailer or website, please reach out to them regarding their return policy.
• To qualify for a return, the product(s) must be unused, sealed, and in the original packaging.

b) Return Process:

• To initiate a return, please contact our customer service team at by submitting a request through the Contact page located here.
• Provide your order number, a detailed explanation of why you are requesting a return, and any supporting documentation if applicable.
• Our customer service team will guide you through the return process, including the necessary shipping instructions and address.
• It is recommended to use a trackable shipping service to return the item(s) to ensure its safe arrival.
• Once we receive the returned item(s) and verify their condition, we will process your return within 5 business days.
• If your return is approved, you will be provided with a refund, store credit, or the option to exchange the product for another item of equal value.

3.Exceptions and Additional Information:

a) Shipping Fees:

• Please note that shipping fees are non-refundable, except in cases where we have made an error in processing your order.

b) Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately.
• Provide details, and if possible, attach relevant photos of the damaged product.
• We will review each case individually and strive to find a suitable solution, which may include a refund, replacement, or store credit.

c) International Orders:

• For international orders, additional customs fees, duties, or taxes may apply.
• Āṉmā Herbs is not responsible for these additional charges and they will not be included in any refund amount.

We reserve the right to amend or update our refund and return policy without prior notice. Any changes made will be applicable to future orders, and it is your responsibility to review the policy periodically.

If you have any questions or require further clarification about our refunds and returns policy, please feel free to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.